Privacy policy
Last updated
Draft — to be reviewed by an attorney. This placeholder text is not final and is not legal advice. Bracketed items are to be filled in.
This policy explains what information [Farely legal entity name] (“Farely”, “we”) collects through farelyhq.com and the Farely app, and how we use it.
Information we collect
On this website
- Contact form: the name, email, company, phone, fleet size, and message you send. We use it only to reply to you.
- Server logs: standard technical data such as IP address, browser type, and pages requested, kept for security and troubleshooting.
- This website does not use advertising or analytics cookies.
In the Farely app
- Account information for operators: name, email, company details, logo, and settings.
- Business records operators enter: reservations, passengers and booking contacts, house accounts, vehicles, chauffeurs, invoices, statements, and payment records.
- A session cookie that keeps you signed in. It is required for the app to work.
Passenger and client information
Operators use Farely to bill their own customers. For that information, the operator decides what is collected and why, and Farely processes it on the operator’s behalf to provide the service. Passengers with questions about their data should contact the operator they rode with. [Confirm controller/processor wording with counsel.]
Payments
Card and bank payments are processed by Stripe on the operator’s own Stripe account. Farely does not receive or store full card or bank account numbers. Stripe’s use of payment data is described in Stripe’s privacy policy.
Service providers
We share information only with providers that help us run Farely, under their own privacy and security terms:
- Stripe (payments)
- MailerSend (sending invoices, statements, and other transactional email)
- [Hosting provider] (servers and databases)
We do not sell personal information.
Retention and security
We keep operator records for as long as the account is active and as needed for legal and accounting obligations, then delete them. [Retention period to be confirmed.] Data is encrypted in transit; access is restricted to people who need it to run the service.
Your choices
You can ask us to access, correct, or delete your personal information. Operators can correct their records and download their invoices and statements in the app. [Add state-specific rights, e.g. California, as advised.]
Contact
Questions about this policy: use the contact form or write to [privacy contact email / mailing address].